SHIPPING

At DecalSF products are shipped according to the information supplied by the customer. If a shipment is not delivered due to an error made by the customer submitting incorrect information, DecalSF will reship the package with corrected address at the customer’s expense.
We offering free shipping on all orders over $75 (via standard Ground shipping UPS: 5-10 business days).
DecalSF cannot be responsible for any shipment delays due to the shipping company’s error or weather.
DecalSF is unable to bill shipping charges to a receiver’s/third party account. If a package is returned to DecalSF after 3 delivery attempts by the shipping company, the package will be re sent at the customer’s expense.
All of our standard shipments are shipped through the United States Postal Service using First Class Mail or Ground Shipping. International shipping and Priority mail is available per request and additional charge.
We have found the USPS to be unreliable in their delivery schedule and tracking system. We strongly advise to use FedEx Ground for reliability.

Standard Domestic Shipping Times

UPS GROUND – 5-10 business days
USPS First Class/Parcel Post – 2-10 business days
USPS Priority Mail – 2-7 business days
FedEx Ground – 1-5 days
Shipping times DO NOT include production time.

Processing Policy

All of our decals are made to order. Standard processing time is 2-5 business days. Rush expedited services 24-48 hour service available per request with additional rush service fees. Orders placed on holidays or weekends are processed the next business day. Orders are shipped from San Francisco, CA. (production location in South San Francisco, office in San Francisco)

Cancellation Policy

All of our decals are made to order. If you need to cancel your order, you must email us ASAP with your order number and contact information. The order is only cancelable if we have not started on production of your decal. Once production has started on your decal, the order cannot be cancelled. If a proof has been created and you decide to cancel the order, a $20 setup fee will be applicable to your refund.